We accept the following forms of payments.

* Credit Card
  - Visa, MasterCard, JCB
* UnionPay

* AliPay
* PayPal

- Please understand thet there may be changes in price due to currency exchange rate.

- Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

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  Delivery Policy

  ※ Items that have been confirmed to have been paid until 3 p.m. will be shipped on the same day.(We do not ship on Saturdays, Sundays or national holidays.)

  ※ There is no guarantee from the carrier about any accidents such as loss that occur during delivery.

  ※ Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.

     - The returned product will not be re-shipped.

     - The customer is responsible for all/any relevant expenses during The return process such as round-trip shipping, customs and etc.

  
  

  Delivery Country & Rate

  
  

  
  

  * ASIA : HONG KONG, TAIPEI, VIETNAM, MALAYSIA, SINGAPORE, THAI

     Shipping : $10(Purchase $60, Free shipping) / Local carrier

  
  

  * Non-ASIA : AMERICA

      Shipping : $15(Purchase $60, Free shipping)  / USPS

  
  

  * Non-ASIA : CANADA

      Shipping : $35(Purchase $100, Free shipping)  / DHL

  
  

  ※ Delivery time may vary depending on the shipment and customs clearance situation.

  ※ Please take into consideration that some products may take additional time for delivery and processing.

  
  Tracking Orders

  ※ Order tracking time is vary depending on the shipping company.

  ※ It may take more than 24 hours after shipment.

  
  

  Customs & Duties

  ※ The recipient is responsible for all/any import duties and taxes which may occur during international shipments.

  ※ Please be advised that these charges a levied by the destination country and we do not have control over them.

  ※ More information can be checked by contacting your local Customs office.

  ※ Olola is not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues.

  
  

Exchange & Refund Policy

※ Items must be in original condition.(unopened, unused)

※ Shipping Fee is customer's charge.

※ There is a cancellation fee for refunds.

※ If you receive a different item or quantity from your order, Initial defect, and damage, please send an e-mail to our customer center.

    (It should be sent to the state of the new product capable of resale.)

※ In the case of wrong delivery and product defects, please contact us by email.

※ Please contact the shipping company for the product lost during delivery.

※ Any product returns caused by the customer will not be re-shipped.

  (incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc)

How to Exchange & Refund

※ Please proceed with the exchange and return procedure according to the customer center.

1.Sending request email to customer center is prerequisite for exchanges or refunds within 7 days since you get the item.

 Customer Center : olola.official12@gmail.com

2.Please attach the contents below when sending mail.

  -NAME

  -ORDER NUMBER

  -ITEM YOU PURCHASED

  -REASON WITH DETAILS (INCLUDE PHOTOS)

  -PAYMENT METHOD

3.Please take the exchange and return procedures according to the guidance from customer center.

※ Any return made without the agreement and confirmation with our customer center will not be acceptable and not-refundable.

   Please be careful.