GUIDE
- How to Join
- Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
- How to order
- Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number. - Payment
We accept the following forms of payments.
* Credit Card
- Visa, MasterCard, JCB
* UnionPay* AliPay
* PayPal- Please understand thet there may be changes in price due to currency exchange rate.
- Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Shipping
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Delivery Policy
※ Items that have been confirmed to have been paid until 3 p.m. will be shipped on the same day.(We do not ship on Saturdays, Sundays or national holidays.)
※ There is no guarantee from the carrier about any accidents such as loss that occur during delivery.
※ Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.
- The returned product will not be re-shipped.
- The customer is responsible for all/any relevant expenses during The return process such as round-trip shipping, customs and etc.
Delivery Country & Rate
* ASIA : HONG KONG, TAIPEI, VIETNAM, MALAYSIA, SINGAPORE, THAI
Shipping : $10(Purchase $60, Free shipping) / Local carrier
* Non-ASIA : AMERICA
Shipping : $15(Purchase $60, Free shipping) / USPS
* Non-ASIA : CANADA
Shipping : $35(Purchase $100, Free shipping) / DHL
※ Delivery time may vary depending on the shipment and customs clearance situation.
※ Please take into consideration that some products may take additional time for delivery and processing.
Tracking Orders※ Order tracking time is vary depending on the shipping company.
※ It may take more than 24 hours after shipment.
Customs & Duties
※ The recipient is responsible for all/any import duties and taxes which may occur during international shipments.
※ Please be advised that these charges a levied by the destination country and we do not have control over them.
※ More information can be checked by contacting your local Customs office.
※ Olola is not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues.
- Returns & Exchanges
Exchange & Refund Policy
※ Items must be in original condition.(unopened, unused)
※ Shipping Fee is customer's charge.
※ There is a cancellation fee for refunds.
※ If you receive a different item or quantity from your order, Initial defect, and damage, please send an e-mail to our customer center.
(It should be sent to the state of the new product capable of resale.)
※ In the case of wrong delivery and product defects, please contact us by email.
※ Please contact the shipping company for the product lost during delivery.
※ Any product returns caused by the customer will not be re-shipped.
(incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc)
How to Exchange & Refund
※ Please proceed with the exchange and return procedure according to the customer center.
1.Sending request email to customer center is prerequisite for exchanges or refunds within 7 days since you get the item.
Customer Center : olola.official12@gmail.com
2.Please attach the contents below when sending mail.
-NAME
-ORDER NUMBER
-ITEM YOU PURCHASED
-REASON WITH DETAILS (INCLUDE PHOTOS)
-PAYMENT METHOD
3.Please take the exchange and return procedures according to the guidance from customer center.
※ Any return made without the agreement and confirmation with our customer center will not be acceptable and not-refundable.
Please be careful.
- Refunds
Exchange & Refund Info
※ Products sent by customers will be checked in the warehouse.
If there is no problem with the product, the exchange or refund will be processed within two weeks.
※ Paid by Card
-The card cancellation may vary in date depending on the credit card company's circumstances.
-Even if the credit card payment is paid, the cancellation will be deducted from the next claim.
-Payment amount and cancellation amount may differ depending on the exchange rate and card fee.
-Please contact the card company for more information.
- Other
※ About points
- Depending on the member rank, 1% or more will be given as points from the total price of the product (tax included).
- It can be used as [1 point = 1 dollar] when purchasing the product.
- The points accumulated by purchasing the item will expire at the time of order cancellation/refund.
- Points will also be automatically revoked when you leave the shop.
* It can be used for one year after the last order.
* Please note that points will expire after more than one year.
* We will give it to you 14 days after the shipment of the item is completed.
* Please note that it may not be used in combination with other coupons.
※ About Coupons
- One coupon can be used per order, and used coupons cannot be reused.
- Please note that it is difficult to reissue an expired coupon.
- You cannot give it to others.
※ Contact Us
- Inquiry by email
[Reception hours] Weekdays 10: 00-12: 00/13: 30-17: 00
- Excluding saturdays, Sundays and Korean holidays
- Please note that we will respond to e-mail responses one by one.
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